1. Controller and content of this data protection declaration The person responsible for the processing of personal data through the websites subapet.com, petontime.com and zoumie.com is Subapet GmbH, Mosstrase 39 Muri Bern. Legal requirements of Swiss data protection law, in particular the Federal Act on data protection (DSG).

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Contact information:

Subapet GmbH

Mosstrace 39

3073 Bern

Phone.: Email: info@subapet.com

2. Contact person for data protection

If you have any questions regarding data protection or would like to exercise your rights, please contact our data protection contact person by sending an e-mail to the following address: info@subapet.com

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3. Your rights If the legal requirements are met, you, as the person affected by data processing, have the following rights: You have the right to request confirmation from Subapet GbmH at any time as to whether we are processing your personal data and to obtain information regarding this personal data.

You also have the right to rectify, erase and restrict data processing, as well as the right to object to processing of personal data at any time or to revoke your consent to data processing or to request data transfer at any time.

Please send all requests for information, requests for information, revocations or objections to data processing by email to info@subapet.com or to our data protection officer. You also have the right to lodge a complaint with a supervisory authority in the event of data protection violations. You can visit our privacy portal at any time to exercise your rights as a data subject.

 

4. Data security and Storage Location

We use appropriate technical and organizational security measures to protect your personal data stored by us against loss and unlawful processing, in particular against unauthorized access by third parties. We are obliged to maintain the confidentiality and data protection of our employees and the service companies we employ. Additionally, these individuals are granted access to personal data only to the extent necessary to perform their duties.

Our security measures are constantly renewed in parallel with technological developments. However, the transmission of information via the internet and electronic means of communication always involves certain security risks, and we cannot guarantee the security of information transmitted in this way.

Our company is hosted on the Wix.com platform. Wix.com provides us with an online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com's data stores, databases and public Wix.com applications. Wix stores your data on secure servers behind a firewall.

All direct payment gateways offered by Wix.com and used by our company comply with the standards set by PCI-DSS, managed by the PCI Security Standards Council, which was established as a joint effort of brands such as Visa, MasterCard, American Express and Discover. PCI-DSS obligations ensure that our store and service providers handle your credit card information securely.

 

5. Contacting us

If you contact us via our contact addresses and channels (e.g. via e-mail, telephone or contact form), your personal data will be processed. The data you provide to us, such as your company name, your name, your role, your email address or telephone number and your request, will be processed. The time the request was received is also documented. Mandatory information is marked with an asterisk (*) in contact forms.

We process this data only to fulfill your request (e.g. to provide information about a product, to support contractual transactions such as returning products, to incorporate your feedback into improving our service, etc.).

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6. Use of your data for marketing purposes

a. Central data storage and analysis in CRM system

If a clear assignment to you is possible, we will use the data described in this data protection declaration, namely your personal information, contact information, contract data and your navigation -Save and link your behavior on our websites to a central database. This serves to manage customer data efficiently and allows us to adequately respond to your concerns and ensure the efficient provision of the services you require and the processing of relevant contracts. We evaluate this data to further develop our offers according to your needs and to display and recommend the most relevant information and offers to you. We also use methods to predict potential orders, interests and future orders based on your use of the website.

 

b. Email marketing and newsletter

If you sign up for our email newsletter (e.g. when opening or within your customer account), the following data will be collected. Mandatory information in the registration form is marked with an asterisk (*):

• E-mail address

• Greeting

• Name and surname

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By registering, you consent to the processing of this data for the purpose of receiving news from us about our company, our offers in the field of pet needs and accessories and related products and services. This may also include requests to enter competitions or rate one of the products and services mentioned above. Collecting the greeting and name allows us to verify the relationship of the record to a possibly existing customer account and to personalize the content of the emails. Linking to a customer account helps us make the offers and content in the newsletter more relevant to you and better adapted to your potential needs.

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We will use your data to send emails until you revoke your consent. You can revoke your consent at any time, in particular using the unsubscribe link in all our marketing emails.

Our marketing emails may contain web beacons or 1x1 pixels (tracking pixels) or similar technical aids. A web beacon is an invisible graphic linked to the user ID of the respective newsletter subscriber. For each marketing email sent, we receive information about which addresses have not yet received the email, which addresses have been sent to, and which addresses have failed to send the email. It also shows which addresses opened the email, for how long, and which links they clicked. Finally, we also get information about which addresses have unsubscribed. We use this data for statistical purposes and to optimize advertising emails in terms of frequency, timing, structure and content of emails. This allows us to better tailor the information and offers in our emails to the individual interests of recipients.

When you delete the email, the web beacon will also be deleted. To prevent the use of the web beacon in our marketing emails, please set the parameters of your email program so that HTML is not displayed in messages, unless this is the case by default. For information on how to configure this setting, see the help sections of your email software, for example: B. I'm here for Microsoft Outlook.

By subscribing to the newsletter, you also consent to statistical evaluation of user behavior for the purpose of optimizing and adapting the newsletter.

For marketing emails we use the email marketing software Mailchimp from Intuit Inc., 2700 Coast Avenue, Mountain View, CA 94043. Therefore, your data is transferred to an Intuit Inc. company, which allows Intuit Inc. to access your data if necessary to provide the software and support you in using the software. is stored in the database. Intuit Inc. About data protection: https://security.intuit.com/

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7. Disclosure to third parties and access by third parties

Without the support of other companies, we would not be able to present our offers in the desired format. In order for us to benefit from the services of these companies, your personal data must be transferred to a certain extent. Such transfer takes place in particular to the extent necessary for the performance of the contract you have requested, for example to the logistics or transport company that delivers the requested products or to a manufacturer who must fulfill your warranty claim.

Data will also be transferred to selected service providers only to the extent necessary for the provision of the service. Various third-party service providers are also expressly mentioned in this data protection declaration.

Furthermore, your data may be transferred, in particular, to authorities, legal advisors or debt collection companies if we are legally obliged to do so or if this is necessary to protect our rights, in particular to enforce claims arising from our relationship with you. Data may also be disclosed if another company is considering acquiring our company or parts of it and such disclosure is necessary to conduct due diligence or complete the transaction.

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 8. Transfer of personal data abroad

We have the right to transfer your personal data to third parties abroad if this is necessary for the performance of the data processing specified in this data protection declaration. Legal regulations regarding the disclosure of personal data to third parties are of course complied with. If the country in question does not have an adequate level of data protection, we ensure that your data is adequately protected by these companies through contractual provisions.

 

9. Storage periods

We store personal data only for as long as necessary to carry out the processing described in this data protection declaration based on our legitimate interest. In the case of contractual data, storage is required in accordance with legal storage requirements. The requirements that require us to store data arise from accounting regulations and tax regulations. According to these regulations, commercial communications, concluded contracts and reservation documents must be kept for up to 10 years. If we no longer need this data to provide you with services, the data will be deleted. This means that the data may only be used if necessary to fulfill storage obligations or to defend and exercise our legal interests. The data will be deleted as soon as it is no longer necessary to store it and there is no legitimate interest in storing it.

 

10. Log file data

When you visit our website, the servers of our hosting provider Wix.com temporarily record each access in a log file (so-called log file). The following data is collected without your intervention and stored by us until it is automatically deleted:

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• IP address of the requesting computer,

• access date and time,

• name and URL of the accessed file,

• the website from which access was made, together with the search term used if necessary,

• the operating system of your computer and the browser you are using (including type, version and language setting),

• device type in case of access via mobile phone,

• the city or region from which access occurs,

• The name of your Internet access provider.

This data is collected and processed for the purpose of enabling the use of our website (connection), ensuring long-term system security and stability, as well as performing error and performance analysis and enabling us to optimize our website.
In the event of an attack on the website's network infrastructure or other suspected unauthorized or misuse of the website, the IP address and other data will be evaluated for identification purposes for disclosure and defense purposes and, if necessary, as part of criminal proceedings. Lawsuits against relevant users are used for civil and criminal proceedings.

Finally, when you visit our website, we use cookies as well as applications and tools based on the use of cookies. In this context, the data described here may also be processed.

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11. Cookies

Cookies are information files that your web browser stores on your computer's hard disk or memory when you visit our website. Cookies are assigned identification numbers that identify your browser and allow the information contained in the cookie to be read. Cookies help, among other things, to make your visit to our website easier, more enjoyable and more meaningful. We use cookies for various purposes that are necessary for you to use the website as you wish, i.e. "technically necessary". For example, we use cookies to identify you as a registered user after you log in, without you having to log in again each time you navigate to various subpages. Providing the shopping cart and ordering functionality also depends on the use of cookies. Cookies also perform other technical functions necessary for the website to function, such as so-called load balancing, that is, the distribution of the performance load of the site between different web servers in order to relieve the load on the servers. Cookies are also used for security purposes, for example to prevent unauthorized publication of content. Finally, we also use cookies as part of the design and programming of our website, for example to enable the loading of scripts or codes.

You can also configure your browser so that no cookies are stored on your computer or that a message always appears when you receive a new cookie. 

The following entries provide information on how to manage (including disabling) cookies in the main browsers:

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Microsoft Edge

Mozilla Firefox

Google Chrome

Google Chrome for mobile

Apple Safari

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Disabling cookies may mean that you will not be able to use the full functionality of our website.

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12. Google SiteSearch / Google Custom Search Engine

This website uses the Google SiteSearch/Google Custom Search Engine of Google LLC (1600 Amphitheater Parkway, Mountain View, CA 94043, USA). This allows us to offer you an effective search function on our website. When using our search domains, your browser may transmit to Google the log file data listed in Section 10 (including the IP address) and the search term you entered, provided that your browser has Java Script installed. If you want to prevent data transmission, you can disable JavaScript in the browser settings (usually in the “Data protection” menu). Please note that if you do this, the search functionality and other functions of the website may be affected. For further processing of data by Google, please note Google's data protection regulations:

www.google.com/intl/de_de/policies/privacy .

 

13. Tracking and web analytics tools

a. General information about monitoring

We use the web analysis services listed below in order to adapt and continually optimize our website. In this context, pseudonymous usage profiles are created and cookies are used. This may also lead to transfers to servers abroad.

By processing the data we obtain, among other things, the following information:

• The navigation path followed by the visitor on the site,

• Duration of stay on the website or sub-page,

• The bottom page is where the website is located on the left,

• the country, region or city from which access is made,

• end device (type, version, color depth, resolution, width and height of the browser window)

• Returning or new visitor is written.

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On our behalf, the provider will use this information to evaluate the use of the website, to compile reports for us on website activities and to provide other services related to website and internet usage for the purposes of market research and needs-based design. We and the providers may be deemed to be jointly liable to some extent under data protection law for this processing.

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You can refuse processing by rejecting or turning off relevant cookies in your web browser settings or by using the service-specific options described below.

 

Please note the relevant data protection information for further processing of the data by the relevant provider as the person responsible for data protection and, in particular, for the possible transfer of this information to third parties, such as competent authorities, in accordance with national legal regulations.

 

b. Google Analytics We use the Google Analytics web analysis service of Google Ireland Limited (Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland) or Google LLC (1600 Amphitheater Parkway, Mountain View, CA 94043, USA) ("Google"). ).

The disclosed data regarding the use of the website may be sent to the servers of Google LLC for the described processing purposes (see Section 13.1). It will be delivered in the USA. The IP address is shortened by activating IP anonymization (“anonymizationIP”) on this website before transmission within member states of the European Union or other states party to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there.

Users can prevent Google from collecting the data generated by the cookie and relating to the website use of that user (including the IP address) and the processing of this data by Google by downloading and installing the browser plug-in using the following link:

http://tools.google.com/dlpage/gaoptout?hl=de. You can find further information on data protection at Google burada.
 

 

14. Social Media

a. Social Media Profiles

On our website we have added links to our profiles on the social networks of the following providers:

• Meta Platforms Inc., 1601 S California Ave, Palo Alto, CA 94304, USA;

• Instagram Inc. 1601 Willow Road, Menlo Park, CA 94025, USA;

• Twitter Inc., 1355 Market Street, Suite 900, San Francisco, CA 94103, USA;

• LinkedIn Unlimited Company, Wilton Place, Dublin 2, Ireland.

 

If you click on the icons of social networks, you will automatically be directed to our profile on the relevant network. A direct connection is established between your browser and the server of the relevant social network. This informs the network that you visited our website with your IP address and clicked on the link.

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If you click on a link to a network while logged into your user account on that network, our website content may be linked to your profile so that the network can associate your visit to our website directly with your account. If you want to avoid this, you must log out before clicking on the relevant links. The connection between your access to our website and your user account always occurs when you log in to the relevant network after clicking on the link. The relevant provider is responsible for the relevant data processing under data protection law. Please pay attention to the information on the network's website.

 
b. Social media plugins

On our website you can use social plugins from the following providers:
• Meta Platforms Inc., 1601 S California Ave, Palo Alto, CA 94304, USA, Privacy Policy

• Instagram Inc., 1601 Willow Road, Menlo Park, CA 94025, USA, Privacy Policy

• Twitter Inc., 1355 Market Street, Suite 900, San Francisco, CA 94103, USA, Privacy Policy

• Linkedin Unlimited Company, Wilton Place, Dublin 2, Ireland, Privacy Policy

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We use social plugins to make it easier for you to share content on our website. Social plugins help us increase the visibility of our content on social networks and therefore contribute to better marketing.

Plugins on our websites are disabled by default and therefore do not send any data to social networks when you visit our website. To increase data protection, we have integrated plug-ins so that a connection to network servers is not automatically established. Only when you activate the plug-ins and thus consent to data transfer and further processing by the social network providers will your browser establish a direct connection to the servers of the respective social network.

The content of the plugin is transmitted directly to your browser by the social network and integrated into the website. This informs the relevant provider that your browser has accessed the corresponding page on our website, even if you do not have an account for this social network or are not currently logged in. This information (including your IP address) is transmitted directly from your browser to a server of the provider (usually in the USA) and stored there. We have no influence on the scope of data collected by the provider with the plug-in, but we can be considered jointly responsible with the providers to a certain extent in terms of data protection.

If you are logged in to the social network, it can directly assign your visit to our website to your user account. When you interact with the plug-ins, the relevant information is also transmitted directly to the provider's server and stored there. Information (for example, that you liked one of our products) may also be published on the social network and displayed to other users of the social network. The provider of the social network may use this information for the purpose of publishing advertising and adapting the relevant offer to meet your needs. For this purpose, usage, interest and relationship profiles can be created; B. To evaluate your use of our website in terms of the advertisements shown to you on the social network, to inform other users about your activities on our website and to provide other services related to the use of the social network. The purpose and scope of data collection and the further processing and use of data by social network providers, as well as your respective rights and setting options for the protection of your privacy, can be found directly in the data protection information of the respective provider.

If you do not want the social network provider to assign the data collected through our website to your user account, you must log out of the social network before activating the plug-ins. You can revoke your consent at any time by notifying the provider of the plug-in in accordance with the information in the data protection information.

 

15. Online advertising and targeting

a. Generally

We use the services of various companies to provide you with interesting online offers. Your user behavior on our website and other providers' websites is analyzed in order to show you online advertisements that are specifically tailored to you.

Most technologies for tracking your user behavior (“tracking”) and targeted display of advertisements (“targeting”) work with cookies, which can be used to recognize your browser across various websites. Depending on your service provider, it is also possible to be identified online even when using different devices (e.g. laptop and smartphone).

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In addition to the previously mentioned data that is generated when websites are accessed and cookies are used, and which can be transferred to companies participating in advertising networks, the following data in particular is transferred to the selection of advertisements that are potentially most relevant to you:

- information you provide when registering for or using a service from advertising partners (e.g. your gender, age group);

- User behavior (e.g. search queries, interactions with ads, types of websites visited, products viewed and purchased, newsletters subscribed).

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We and our service providers use this data to understand whether you belong to the target group we appeal to and to take this into account when choosing advertising. For example, when you visit other sites after visiting our site, you may be shown advertisements for the products you consulted ("retargeting"). Depending on the scope of the data, an automatically evaluated user profile may also be created and advertisements are selected based on information stored in the profile, such as membership in certain demographic segments or potential interests or behaviors. Such advertising may be served to you across a variety of channels, in addition to our website or app (as part of on-site and in-app marketing), including advertising delivered through online advertising networks we use, such as Google.

The data may then be evaluated for billing purposes to the service provider and to evaluate the effectiveness of advertising measures in order to better understand the needs of our users and customers and improve future campaigns. This may also include information that performing an action (for example, visiting certain parts of our websites or submitting information) may be traced back to a specific advertisement. We also receive aggregate reports from service providers on advertising activity and information about how users interact with our website and advertising.

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You can revoke your consent at any time by rejecting or turning off relevant cookies in your web browser settings. Other options for blocking ads can also be found in the information provided by the respective service provider, for example: on Google.

 

b. Google Ads

This website uses the services of Google LLC, 1600 Amphitheater Parkway, Mountain View, CA 94043, USA ("Google") for online advertising. For this purpose, Google uses cookies, such as the DoubleClick cookie, which allows your browser to be recognized when you visit other websites. The information generated by the cookies about your visit to these websites (including your IP address) is transmitted to a Google server in the USA and stored there (please also note Section 6). You can find further information on data protection at Google here.

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You can revoke your consent at any time by rejecting or turning off relevant cookies in your web browser settings (see Section 11). You can find more ways to block ads here.

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16. Use of our chat function

If you contact us via chat, your personal data will be processed. The data you provide to us will be processed; Your company name, your name, your position, your email address and your request. The time the request was received is also documented. Mandatory information is marked with an asterisk (*).

We process this data only to fulfill your request (e.g. to provide information about a product, to support contractual transactions such as returning products, to incorporate your feedback into improving our service, etc.). We use a tool from Zendesk, 989 Market St, San Francisco, CA 94103, USA, to provide the chat functionality. Therefore, your data will be stored in a Zendesk database which may allow Zendesk to access your data as necessary to provide the Software and support you in the use of the Software.

17. Registration to customer account

If you open a customer account on our website, we collect the following data together with the mandatory information marked with an asterisk (*) in the relevant form:

Personal information:

• Greeting

• Last name

• Name

• Billing and delivery address

• Birthday

• Company name, company address and VAT number. For corporate customers

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Input data:

• E-mail address

• Password

 

More information:

• Languages

• Gender

We use your personal information to identify you and check registration requirements. The email address and password are used as login data to ensure that the correct person using your information is using the website. We also need your email address to verify and confirm the account opening and to be able to contact you in the future as necessary to process the contract. Additionally, these data are stored in the customer account for future contract conclusions. For this purpose, we also enable you to store additional information in your account (for example, your preferred payment method).
We also use the data to provide an overview of the products ordered and services purchased and to provide a simple way to manage your personal data, to administer our website and contractual relationships, i.e. to justify the content. Processing and changing contracts concluded with you through your customer account.

We process language and gender information in order to show you the offer suggestions that best suit your profile or personal needs on the website, to statistically record and evaluate the selected offers and therefore to optimize our recommendations and offers. To prevent misuse, you should always keep your login data confidential and close the browser window when you finish communicating with us, especially if you share the computer with others.

 

18. Product order

f you want to order products or book services on the website, we need various data to process the contract. If you do not log in with your customer account, we collect the following data depending on the product or service, with mandatory information in the relevant form marked with an asterisk (*):

• Greeting

• Last name

• Name

• Billing and delivery address

• E-mail address

• Birthday

• Company, company address and VAT number. For corporate customers

• Phone number

We use the data to identify you before signing a contract. We also need your email address to be able to contact you in the future to confirm your order and process the contract. We store your data together with the environmental data of the order (e.g. time, order number, etc.), data regarding the services ordered/booked (e.g. name, price and characteristics of the product; "product data"), payment. Data (e.g. selected payment method, payment confirmation and time) as well as information in our CRM regarding the processing and fulfillment of the contract (e.g. return of products, use of services or guarantees, etc.). We use the database to ensure that the order is processed correctly and the contract is fulfilled.
To the extent necessary for the performance of the contract, we will also transmit the necessary information to any third-party service providers (e.g. shipping companies).

Providing data not marked as mandatory is optional. We process this data to adapt our offer as best as possible to your personal needs, to facilitate the processing of contracts, to contact you via an alternative communication channel if necessary for the fulfillment of the contract or for statistical recording and evaluation purposes. To optimize our offers.

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19. Online payment transactions

If you purchase a service or product from our website for a fee, depending on the product or service and the requested payment method - in addition to the information set out in section 18 - you will be asked to provide further data such as: B. Your credit card details or login with your payment service provider your opening information. This information, as well as the fact that you have purchased a service from us for the relevant amount and duration, will be transmitted to relevant payment service providers (e.g. payment solution providers, credit card issuers and credit card acquirers). Always pay attention to the information provided by the respective company, in particular the data protection declaration and general terms and conditions.

In order to avoid payment situations, the necessary data, in particular your personal information, may be transmitted to a credit agency for automatic evaluation of your creditworthiness. In this context, the credit institution may assign you a value called point value. This is an estimate of the risk of future payment default; B. based on percentage. The value is collected using mathematical-statistical methods and incorporating credit agency data from other sources. We reserve the right not to offer you the “invoice” payment method based on the information received.

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20. Posting comments

To help other users make purchasing decisions and to support our quality management (in particular the handling of negative feedback), you have the opportunity to rate products ordered on our website. The data you provide to us, i.e. your review and its timing, as well as possibly a comment you add to your review or the name you provide, will be processed and published on the website. We reserve the right to delete illegal comments and, if we suspect anything, to contact you and ask you to comment.

 

As of: June 2024